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Epic App Market Custom Software Development

Alexei Chizhmakov

Published on June 13, 2023

As healthcare organizations increasingly lean into the digital age, Epic’s App Market has emerged as a central player in the EHR/EMR software ecosystem. Through its app marketplace, Epic has brought forth a vast range of software solutions to address the complex challenges and unique needs of the healthcare industry. When it comes to customization and innovation, the opportunity for custom software development within Epic’s ecosystem is unparalleled.

Custom software solutions developed for the Epic App Market can be tailored to meet specific business needs, ensure seamless integration with existing Epic systems, and facilitate enhanced data interoperability in line with Fast Healthcare Interoperability Resources (FHIR) and HL7 standards. Furthermore, these custom solutions must comply with stringent data security and privacy regulations, such as HIPAA and HITRUST, to ensure the protection of sensitive patient health information (PHI).

In this article, we, at Itirra, a leading Seattle-based healthcare software development company, will share our insights into the nuances of custom software development within the Epic ecosystem. We’ll explore its benefits, key considerations, and best practices, using our first-hand experience in developing tailored solutions. We aim to help healthcare organizations unlock the full potential of their Epic systems through custom software development.

What is the significance of the Epic App Market?

Epic App Market plays a significant role as a marketplace for sharing and exploring diverse healthcare applications. As an extension of Epic Systems, a leading provider of EHR/EMR solutions, the marketplace opens the door to a wide array of apps developed for Epic’s platforms, thus increasing the versatility and effectiveness of these systems.

It’s important to note that the apps available through Epic App Market are not one-size-fits-all solutions but rather tools designed to address specific healthcare needs. They align with the modern ethos of patient-centric care, driving efficient clinical workflows, and enhancing data interoperability — all of which contribute to improved patient outcomes and operational efficiency. Notably, the apps found on the Epic marketplace often leverage FHIR standards, ensuring seamless interoperability, a fundamental necessity in the realm of EHR/EMR solutions.

By enabling healthcare organizations to tap into a wide array of targeted solutions, Epic App Market serves as a catalyst for enhanced care delivery and patient engagement. In the context of PHI and HITRUST, a key aspect of healthcare software development, Epic App Market establishes a high bar. The marketplace strives to have apps listed there comply with stringent standards concerning PHI protection, including the HITRUST CSF, a comprehensive security framework.

The benefits of custom software development

Custom software development for Epic App Market provides a wide range of benefits that can significantly improve a healthcare organization’s operations, and ultimately, patient care. 

Tailored solutions for specific needs

One of the most compelling benefits of custom software development for the Epic App Market is the ability to create tailored solutions that cater specifically to your healthcare organization’s needs. While off-the-shelf applications might offer a broad range of functionalities, they may not address unique challenges or workflows inherent to your organization. Custom software development allows for precise alignment with your operational goals, resulting in a tool that can greatly enhance efficiency and user satisfaction.

Enhancing interoperability with FHIR and HL7

In today’s healthcare environment, the ability to exchange data across disparate systems is critical. Custom software developed for the Epic App Market often employs FHIR and HL7 standards, ensuring that your application can communicate effectively with other systems. This level of interoperability enhances data fluidity and can help break down silos within your healthcare organization, leading to improved patient outcomes and operational efficiencies.

Ensuring compliance with HITRUST and PHI protections

Given the sensitive nature of health information, ensuring your application adheres to established data security standards is crucial. Custom software development allows you to embed rigorous protections for PHI into your application from the outset. Additionally, HITRUST compliance can be woven into the fabric of your application, demonstrating your commitment to the highest data protection standards. This not only bolsters your reputation but also helps mitigate potential security risks.

Encouraging innovation and competitive advantage

Developing custom software for the Epic App Market also promotes innovation within your organization. Tailored solutions allow you to leverage cutting-edge technologies and processes that may not be present in standard applications. This can give your healthcare organization a competitive edge, helping you stay ahead in a constantly evolving industry.

Enhancing scalability and flexibility

Custom software solutions are inherently scalable and flexible, making them ideal for growth-oriented healthcare organizations. As your organization expands, adds new services, or adapts to changing regulations or market dynamics, your custom software can be readily adjusted to meet these new demands. This flexibility reduces the likelihood of needing entirely new solutions in the future, representing a significant long-term cost saving.

Data-driven decisions and insights

Custom software solutions can provide more comprehensive data analysis capabilities tailored to your organization’s specific needs. With customized data analytics and reporting features, your organization can gain actionable insights, driving informed, data-driven decisions. Partnering with a company like Itirra, which understands the intricacies of healthcare data, ensures the development of a tool that facilitates a deeper understanding of your operations and patient needs.

Key considerations of custom software development

Engaging in custom software development for the Epic App Market brings with it several key considerations that healthcare organizations must address. While the potential benefits are immense, navigating the path to successful implementation requires thoughtful planning. Although custom software development for Epic App Market is a potentially beneficial endeavor, it requires careful consideration and expert guidance. 

Understanding healthcare interoperability standards

A principal consideration when diving into custom software development for the Epic App Market is the need for a deep understanding of healthcare interoperability standards, including FHIR and HL7. These protocols are pivotal in ensuring seamless data exchange between different systems. Proper implementation of these standards in custom software can greatly enhance the overall efficiency and coordination of care within an organization. 

Security and privacy of PHI

Another major concern in custom software development is ensuring the security and privacy of PHI. All custom-developed software should be designed and built with stringent security measures in line with HITRUST standards and other regulatory requirements. This includes encryption of data both at rest and in transit, along with robust access control measures to ensure only authorized individuals can access sensitive data.

Aligning with organizational workflow

Understanding the unique workflow of your healthcare organization is another pivotal consideration. Custom software should be designed with the end-user in mind, ensuring alignment with existing workflows to prevent disruption in care delivery processes. User-friendly interfaces and intuitive functionalities can significantly improve the acceptance and adoption of the software by your staff.

Scalability and adaptability for the future

Planning for the future is crucial. As your healthcare organization grows and evolves, so too will its technological needs. Make sure your software is developed in a way that allows for easy upgrades and modifications in the future.

Best practices for custom software development in Epic App Market

Adhering to a set of best practices can significantly contribute to the success of custom software development. This approach ensures the resulting software not only meets the immediate needs of healthcare providers but also provides a platform for future growth and innovation. Itirra has identified several key strategies that can streamline the development process and improve the resulting application’s effectiveness and efficiency. 

Understanding the Epic ecosystem

Delving into custom software development requires a solid understanding of the Epic ecosystem. The Epic marketplace, being a multifaceted platform rich with diverse functionalities, is a complex landscape to navigate. For developers, comprehension of these intricacies guides the design process and ensures that the developed software integrates into the existing system, meeting both user expectations and Epic’s stringent standards.

Safeguarding patient information

Considering the sensitivity of the healthcare industry and the data it handles, ensuring the security of PHI should be at the forefront of the development process. Adhering to the robust HITRUST standards and HIPAA guidelines is imperative to not only maintaining compliance but also instilling trust in the users of your application. This includes implementing secure coding practices, robust access control measures, and stringent data encryption techniques.

User-centric design

Custom software development for Epic App Market should follow a user-centric design approach. The software needs to intuitively align with existing workflows and be simple to navigate, ensuring clinicians can focus more on patient care and less on figuring out how to operate the system. Regularly collecting user feedback during the development process can help identify potential issues, understand user expectations, and guide improvements that cater to real-world needs.

Testing and quality assurance

A stringent and comprehensive testing strategy forms an integral part of any software development process. This includes functional testing to ensure the software behaves as expected, interoperability testing to verify seamless data exchange, security testing to identify any vulnerabilities, and compliance checks to ascertain adherence to legal and industry standards. Rigorous quality assurance helps identify any bugs or vulnerabilities early on, leading to a stable and reliable application.

Future-proof your software

In the ever-changing world of technology, it’s important to future-proof your custom software. This includes developing your software with scalability in mind to accommodate growth, and ensuring it can easily integrate with other systems as needed. Planning for the future ensures your software remains a valuable asset as technology trends, organizational needs, and industry regulations evolve.


Custom software development for the Epic App Market presents an exceptional opportunity for healthcare organizations to augment their EHR/EMR functionalities, streamline clinical workflows, enhance patient care, and drive overall operational efficiency. However, this development process entails careful planning, a thorough understanding of the Epic ecosystem, adherence to key interoperability standards, stringent security measures, and a firm commitment to user-centric design.

At Itirra, a leading Seattle-based healthcare software development company, we have a wealth of expertise in navigating the complexities of the Epic App Market and delivering robust, secure, and interoperable custom software solutions. Our adherence to best practices ensures that we not only meet but exceed the expectations of our clients, providing them with tools that truly enhance the healthcare experience for both providers and patients.

Ultimately, the future of healthcare lies in leveraging technological advancements to foster improved patient care. With the right partner, custom software development within the Epic App Market can unlock unprecedented potential, driving innovation, and transforming the healthcare landscape. Itirra is ready to help you realize this potential and navigate the path to a healthier future.